Frequently Asked Questions

• Is shipping really free? Yes, all products from SelectYY come with free shipping, with no minimum purchase required. We ship directly from our US warehouse using UPS, FedEx, or USPS.
• How long does shipping take? Typically, US shipping takes 3 to 5 business days, excluding weekends and holidays. Items are shipped within 1 to 3 business days after full payment is received.
• How can I track my order? When we ship your order, we provide a tracking number. You can use this number to monitor your package’s progress.
• Do you offer express shipping? Yes, we offer express shipping via FedEx (2-5 days) or UPS (4-5 days) at an additional cost, usually around $20 or higher. Please contact us if you prefer express shipping.
• What are your payment options? We support Credit Card, Apple Pay, PayPal, and Stripe in the US.
• How do you address product quality or missing part issues? If you find any parts missing or damaged (due to shipping or manufacturing issues), please contact us immediately. We will resend them to you for free. Please see our after-sales service for more details.
• What is your return policy? You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.
• How long does the refund process take? Refunds are typically processed within four weeks of handing your package to the return shipper. This includes transit time, processing time, and bank processing time.
• How do I initiate a return? To return an item, log in to your account, view the order using the ‘Complete Orders’ link under the My Account menu, and click the Return Item(s) button. We will notify you via email once we have received and processed the returned item.

If you have any other questions, please do not hesitate to contact us.